The Australian Government has delivered the Federal Budget 2013-2014 including the Expense measures for the Australian Department of Human Services and the Human Services Portfolio Budget Statement (PDF ). A number of media releases from the Minister of Human Services accompanied the release of the budget papers
The UK government has published a number of best practice guides related to identity assurance. The documents are linked from the Gov.uk webpage entitled, Identity assurance : enabling trusted transactions.
The FutureGov article, New citizen interaction model to be launched in Australian state, reports on the Service NSW initiative designed to be single point of contact for citizens and business.
The report, Breaking the binary: policy guide to scaling social innovation (PDF 8.4mb) has been released by the World Economic Forum. The report includes a number of case studies including the use of social benefit bonds by the New South Wales government.
The Australian Housing and Urban Research Institute (AHURI) have published the report, How integrated are homelessness, mental health and drug and alcohol services in Australia? (PDF 2.1mb). The report documents the finding of a study which aimed to increase the “understanding of the extent and ways in which homelessness, drug and alcohol, and mental health services work together to provide services to homeless people. The study also considers the barriers, costs and benefits of service integration and the perceived effectiveness of various integrated service delivery responses.”
The UK Department for Work and Pensions has published the report, Personal Independence Payment user-centred design : summary of testing (PDF 800kb). The report, “details the findings of a series of ‘user-centred design’ research projects conducted by IFF Research for the Department for Work and Pensions (DWP), to inform the design of the claim process for a new benefit called ‘Personal Independence Payment’. This new benefit is to replace Disability Living Allowance (DLA) from 2013, for people aged 16–64 years.”
UK charity, Sitra has published the report, Comparing payment by results across public services and in housing related support (PDF 320kb). The report provides:
- “a summary of PbR across public services
- a similar summary of the PbR pilots in housing support
- the similarities of the PbR schemes, focusing on their purpose, who is delivering the services, their reward systems and the approach taken to outcomes.
- the differences of the PbR schemes follow, looking at those same issues”
The UK Department for Work and Pensions (DWP) has released the in-house research report, An evaluation of the Jobseeker’s Allowance (JSA) Online Digital Trailblazers (One, Two and Three) (PDF 340kb). “The JSA Online service, enabling claimants to make their JSA claims online, has existed since 2009 and is an example of a transactional digital service provided by DWP. Before its introduction, the standard method for claiming JSA was by telephone. Whilst this channel is still available, alongside other non-digital channels including face to face, the Department has set out an ambition to increase the proportion of Jobseeker’s Allowance (JSA) claims made online to 80 per cent by September 2013. As part of a wider programme of work to meet this ambition, the Department has conducted a number of tests (referred to as the JSA Online Trailblazers) in local areas to understand what drives take-up of JSA Online claims.”
The Queensland Government has responded to the Independent Commission of Audit Final Report in the document, A plan – better services for Queenslanders (PDF 1.2mb). The report, “provides a comprehensive blueprint for delivering better services and optimising the Government’s role in the economy in the key areas of:
- education and vocational education and training
- disability services and child safety
- social inclusion and housing
- energy, water and public transport
- Queensland’s public sector
- economic performance and projections
- the State’s role in the economy
- police, corrections, justice and emergency management.”